Business Process Architect
Accenture — Pune
Posted 2026-10-29
Project Role : Business Process Architect Project Role Description : Analyze and design new business processes to create the documentation that guides the implementation of new processes and technologies. Partner with the business to define product requirements and use cases to meet process and functional requirements. Participate in user and task analysis to represent business needs. Must have skills : ServiceNow Customer Service Management (CSM) Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As a ServiceNow BPC, a typical day involves analyzing and designing innovative business processes to develop comprehensive documentation that supports the implementation of new processes and technologies. This role requires close collaboration with business stakeholders to define product requirements and use cases that align with both process and functional needs. Additionally, the position involves engaging in user and task analysis to accurately represent business demands, ensuring that solutions are well-tailored to organizational objectives and operational efficiency. Roles & Responsibilities: - Expect