Business Enablement Specialist
BMO — Toronto, ON, CAN
Posted 2026-10-14
Application Deadline: 10/27/2026 Address: 250 Yonge Street Job Family Group: Customer Solutions #bmoinsurance The Business Enablement Specialist is responsible for supporting the successful delivery, implementation, and adoption of business processes, technology solutions, and operational initiatives across Retail Insurance. The role partners with business stakeholders, technology teams, operations, and external vendors to enhance advisor effectiveness, improve customer experiences, and ensure operational readiness for new products, processes, and system capabilities. KEY RESPONSIBILITIES: Business & Operational Enablement Translate business needs into requirements, workflows, and implementation plans. Support operational readiness activities for new products, processes, and business initiatives. Develop and maintain procedures, job aids, call flows, and operational documentation. Identify process improvement opportunities and support continuous improvement initiatives. Technology & Project Support Act as a liaison between business and technology teams for system enhancements and projects. Gather, document, and validate business requirements. Support implementation, testing, defect