Business Consultant, Group Benefit Operations
Manulife — 2 Locations
Posted 2026-10-15
Join the Group Benefits Operations leadership team and help improve how Health and Dental Claims, Plan Design Services (PDS), and Plan Member Administration (PMA) deliver for customers. Your work will shape performance priorities, strengthen decision-making, and move high-impact initiatives from plan to result. Reporting to the AVP, Health and Dental Claims, PDS and PMA, you will connect operational performance, portfolio governance, risk management, and executive reporting. You will turn data into decisions, align leaders on priorities, and create accountability for measurable business outcomes. Position Responsibilities: Operational Performance Management (25%) Partner with functional leaders to monitor turnaround time, quality, productivity, aging, volumes, service levels, and cycle times across work types. Build and maintain performance scorecards for Claims, PDS, and PMA, highlighting trends, risks, gaps, and required actions. Use performance insights to guide priorities, capacity decisions, and issue resolution across teams and locations. Executive Reporting and Business Reviews (25%) Lead monthly business reviews, strategic reviews, and operational updates. Prepare concise,