Billing Support Specialist
Lightspeed Commerce — Montreal
Posted 2026-10-29
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Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!
Lightspeed is seeking a full-time, customer-centric, and detail-oriented professional to join the team as a Billing Support Specialist in our Montreal office. Reporting to the Global Billing Manager, you will be responsible for supporting customers with subscription and invoice-related inquiries across our products.
You will play an important role in ensuring accurate and timely billing support, following established processes, and collaborating with your manager and team to address issues and improve the customer experience.
If you’re organized, proactive, and enjoy solving problems in a fast-paced environment, this role is for you!
What you’ll be doing:
- Resolve billing and subscription inquiries from customers and internal teams
- Review, consolidate, and reconcile orders, contracts, invoices, and payments
- Handle terminations and outstanding payment inquiries
- Update and maintain accurate customer account information
- Assist in the coordination of hardware returns
- Ensure SLAs are met, with a focus on