Bilingual Senior Investigator
BMO — REMOTE/TELETRAVAIL, QC, CAN
Posted 2026-10-07
Application Deadline: 10/19/2026 Address: VIRTUAL(R)61 - REMOTE/TELETRAVAIL - QC - BMO Job Family Group: Customer Shared Services Conducts impartial review of unresolved customer complaints regarding Bank products and/or services. Finds innovative, collaborative solutions to resolve customer complaints and inquiries while balancing the customer and bank's needs. Continuously assesses and improves work processes in order to maximize effectiveness and efficiency of the group. Develops, maintains, and services client relationships. Identifies areas of improvement to support overall client experiences. Monitors quality control to ensure high level of customer service is being provided. Identifies and communicates enhancement opportunities for BMO policies, processes to prevent similar complaints and enhance the customer experience. Influences and negotiates to achieve business objectives. Acts as a trusted advisor to assigned business/group. Recommends and implements solutions based on analysis of issues and implications for the business. Assists in the development of strategic plans. Identifies emerging issues and trends to inform decision-making. Provides subject matter expertise rel