Bilingual National Operations Support Agent- CM&R
RBC — 800 RUE DE LA GAUCHETIÈRE O, SUITE 4021:MONTRÉAL
Posted 2026-10-14
Job Description What is the opportunity? In this role you will be responsible for the fulfillment and servicing of complex client transactions. You will apply your extensive knowledge of related RBC products and services. You will take ownership to resolve issues related to the Credit Management and Recoveries function. You will ensure a mindset of risk mitigation, to minimize the bank’s losses, by analyzing customers’ financial situation. What will you do? Process payments and maintenance request on Service Platform as requested by Collectors, and/or Service Partners Apply professional communication skills to communicate with customers, obtain relevant information and ensure a balance between quality customer care and payment of their debt Fulfill client needs at first point of contact with incoming work received from services partners through various channels Complete and process all assigned accounts, adhering to the Credit Management and Recoveries process and guidelines Contribute to the overall success of the team by sharing new ideas and best practices Proactively recommend suggestions and solutions to improve efficiency Consistently provide superior responsive service to cl