Bilingual Life Claims Assessor
Manulife — 9 Locations
Posted 2026-10-21
The Group Benefits Life Claims team is looking for a customer-focused, forward-thinking individual with strong decision-making abilities to join the team as Group Life Claims Assessor. Reporting to the Associate Manager, Life Claims, you will be responsible for the overall review, assessment, calculation and final decision on Group Life, AD&D, Survivor Income claims, as well as Compassionate Assistance Program Loans. Your ability to demonstrate empathy for grieving families, while maintaining a level of professionalism and customer focus is a must in this role. Responsibilities : Review of plan member or dependent coverage and eligibility Confirmation of the contract provisions in effect for each claim Verification of enrolment and beneficiary information Review of proof of death (loss) documents Review of supporting medical\police\investigative reports Calculation of eligible benefit Preparation of claims system records, vital to record and pay the claim. Communicate decisions to claimants or beneficiaries, and group clients Assist plan sponsors with queries regarding beneficiary appointments on enrolment, and requirements for submission of claim Provide support to beneficiaries/f