Bilingual Inforce Policy Specialist
Manulife — 2 Locations
Posted 2026-10-02
Here at Manulife, we are a leading Canada-based financial services group, that is helping people achieve their dreams and aspirations, by putting customers’ needs first and providing them with the right solutions. When joining Manulife, you’re starting an exciting journey that can take your career anywhere you want it to go. Collaborating with great colleagues in an inclusive and supportive environment, you’ll take on new challenges and make a difference. If you are looking for unlimited opportunities to develop and success, a flexible and supportive environment, work from home possibilities based on performance and being a part of a dynamic work culture, where taking care of one another is a must, we'd like to meet you! Position Responsibilities: Handle sensitive issues in order to ensure customer satisfaction; Provide detailed oral and written communication to business areas regarding inquiry resolutions; Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives; Meet personal/team qualitative and efficiency targets. Apply premium payments and deposits to policies Facilitate changes in payment mode, banking details, and pre-au