Bilingual Implementation Specialist
Manulife — 2 Locations
Posted 2026-10-07
Capitalizing on sound industry knowledge, the Bilingual Implementation Specialist delivers superior service to their various client and advisor groups within the Group Retirement Pension department. This role represents Manulife professionally in client-facing meetings as well as driving value for our clients and their plan members through empowering them to use Manulife’s group pension engagement platform. Strong relationship management skills are essential in building and maintaining connections with Clients, Advisors/Consultants and Manulife’s sales and service teams. An in-depth knowledge and understanding of the Group Pension products, services and workflows are a must. Negotiating and influencing skills are paramount given the Implementation Specialist collaborates internally across multiple departments, as well as externally with Plan Advisors, Consultants and Sponsors. Position Responsibilities: Primary contact for the client during implementation phases, ensuring the needs, expectations and timelines set out in the project are being met. Coordinates and facilitates all client and internal project team meetings (virtual or live) including the maintaining of action items and