Bilingual (French/English) Customer Service Representative
RBC — MONTRÉAL, Quebec, Canada
Posted 2026-08-04
Job Description What is the opportunity? The Bilingual (French/English) Creditor Customer Service Representative will interact with clients over the phone, and provide them with insurance advice and solutions based on their individual needs. You will strive to constantly improve functions taking a client focused approach to effectively process client requests and provides advice and service solutions where appropriate regarding their credit insurance coverage on loans, lines of credit, mortgages and business loans. Your will retain the customers by showing the benefits and features of keeping their coverages. Your ability to provide superior customer service, build rapport and gain the clients’ confidence will be critical to your success. What will you do? Handling inbound calls and meeting customer expectations by providing information, understanding needs, offering value added solutions, opportunity spotting, and taking accountability for the resolution of customer concerns Secure new business and/or retains existing business Ensure customers receive optimal service at a level that meets their needs, personally or by referring them to the appropriate partner (internally or extern