Bilingual E-Commerce Control Auditor
Manulife — 3 Locations
Posted 2026-10-09
Manulife’s Customer Experience Investigation Services department, an industry leader in fraud prevention, is looking for a dynamic individual to join its team. This department is dedicated to preventing, detecting and investigating incidences of fraud and abuse against its benefit plans. The E-Commerce Control Auditor, Investigation Services is responsible for applying Group Benefits knowledge, attention to detail, problem solving abilities, customer service, investigation and data analysis skills to identify, investigate and prevent fraud and abuse. Additionally, this role will support the Manager with projects and initiatives. Position Responsibilities: Perform risk-based data profiling and analysis to identify trends and outliers in various categories for further review and investigation Lead and support audit programs; coordinating, assessing, and making decisions on investigations Take initiative and lead investigations to successful conclusions including the preparation of criminal and regulatory complaints Conduct interviews with plan members, providers of service and others Create written audits and other correspondence to plan members, providers of service and others Engag