Bank Customer Service Representative - Quezon City
Manulife — Quezon City
Posted 2026-09-23
The Opportunity The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Bank Customer Service Representatives with the resources to solve critical problems for the future of our business, which is why we need you. Manulife Contact Center is looking for individuals genuinely excited to help our customers. They will engage and connect with clients across the United States and Canada to provide product and services information and help resolve emerging concerns. Role Responsibilities Serve as the primary point of contact for Manulife Bank customers, business account holders, and advisors, delivering exceptional customer service across multiple banking products and services. Handle inbound customer inquiries and provide accurate, timely, and professional resolutions to customer concerns and requests. Educate customers, business account holders, and advisors on banking products, policies, procedures, and digital banking tools. Support client and advisor servicing needs related to savings accounts, chequing accounts, investments, mortgages, loans, credit cards, and online banking services. Investigate and