AVP, Life Insurance Operations
Manulife — 6 Locations
Posted 2026-10-13
Shape the future of Life Operations and deliver experiences that make it easier for customers and producers to do business with us. As AVP, Life Insurance Operations , you will lead critical functions spanning life payments, policy changes and information, licensing, commissions, and in-force policy administration. You will champion digital transformation, build scalable solutions that enable New Business growth, and lead a global workforce of onshore, offshore, and contingent talent. Working across the U.S. Segment Operations organization and with global, cross-functional partners, you will drive accurate and efficient execution while strengthening controls, managing risk, and delivering on financial commitments. Responsibilities: Set and execute the Life Inforce operations strategy in alignment with U.S. Operations leadership and broader Life business priorities. Lead end-to-end transformation of the customer and producer experience, integrating front- and back-office operations, advancing straight-through processing, and scaling shared capabilities. Direct a global workforce of 150+ employees and contingent resources, aligning talent to priority outcomes while fostering accounta