AVP, Global People Services (Readiness & Innovation)
Manulife — 2 Locations
Posted 2026-10-14
The AVP, Global People Services (GPS) - Service Readiness & Innovation ensures the GPS strategy and operating model translate into coordinated, launch-ready, scalable services. This leader integrates service readiness, product enablement, knowledge, training, regional execution, and innovation so delivery teams can provide consistent, compliant, and experience-led service. The role monitors operating-model effectiveness, closes service alignment and enablement gaps, and coordinates new or changed services. It confirms impacts, requirements, team readiness, and risks before launch. Key Accountabilities Enable the GPS strategy and operating model Translate GPS strategy into practical readiness, product, knowledge, training, and innovation priorities. Assess operating-model effectiveness and address gaps, duplication, handoffs, and capability needs. Align service scope, ownership, channels, and enabling capabilities; recommend improvements that strengthen scale and colleague experience. Lead end-to-end service readiness and launch coordination Lead intake, impact assessment, planning, validation, cutover, hypercare, and post-launch review for changes entering GPS. Confirm ownership, p