AVP, Global People Services (Pathways)
Manulife — 2 Locations
Posted 2026-10-14
The AVP, Global People Services (GPS) – Pathways sets the global strategy, operating model, and service vision for colleague lifecycle moments, including onboarding, job changes, transfers, leaves, exits, organizational change, M&A, and other complex events. This global leader ensures accurate, consistent, compliant, and experience-led delivery while balancing enterprise standards with local requirements. The role improves colleague experience, efficiency, controls, and service resilience, with high-touch oversight for executive, confidential, and business-critical transactions. Key Accountabilities Set the global strategy for colleague pathways Define the global Pathways strategy, roadmap, operating model, service standards, and decision rights. Establish a scalable enterprise approach for colleague lifecycle events while accommodating local legal, regulatory, and cultural requirements. Anticipate workforce needs and identify opportunities to improve service through digital capabilities and leading practices. Own global pathway service delivery Lead global delivery of high-volume, complex, and high-risk colleague transitions with accuracy, timeliness, care, and compliance. Set pro