AVP, Global Operations AI
Manulife — Toronto, Ontario
Posted 2026-08-17
Join Manulife's Global Operations AI team and help shape how we deliver AI-enabled outcomes at enterprise scale. As AVP, AI Products & Delivery, you will own the team's full mandate — AI strategy, transformation, target setting, product portfolio, and people strategy — serving as the central coordination point for Global Operations AI across 14 countries. You will set direction, ensure strategic AI investments are assessed for viability before scaling, and drive the delivery of reusable AI capabilities with predictable throughput and measurable impact. Position Responsibilities: Global AI Strategy & Transformation: Set and execute the Global Operations AI strategy across 14 countries, translating enterprise vision into operational priorities. Validate opportunities through structured pilots before scaling investments. Target Setting & Benefit Realization: Own AI portfolio benefit targets, KPIs, and value realization, ensuring measurable operational impact and reporting progress to senior leadership and ELT. Product & Portfolio Leadership: Lead the Global Operations AI roadmap, prioritizing initiatives and sequencing delivery across products and reusable capabilities. People Strateg