Automation & Self-Service Specialist
Super Technologies — Greece
Posted 2026-07-10
We are on a mission to pioneer the world’s next era of play. As we grow across Europe and Latin America, we’re building The Playstack - the technology powering the next generation of sports, gaming, and fan experiences. Join us, and help make it the most widely used platform in the world! From operations, to marketing, to product, we are looking for talented people who will shape how millions of customers play, watch, and connect every day. As our Automation & Self-Service Specialist , you will own and optimise our support chatbot and FAQ knowledge base, ensuring customers receive accurate, timely, and helpful answers through self-service channels. This is not an engineering role; you will work closely with Product, Support, and Content teams to keep information updated, clear, and effective. Sitting within the Customer Engagement Global team, you will play a key role in improving the overall customer experience. What the role involves Manage and continuously update chatbot content to improve accuracy, usability, and customer satisfaction. Curate and maintain the FAQ knowledge base, ensuring content is clear, up to date, and aligned with support policies. Analyse chatbot and FAQ pe