Associate, Operations II
RBC — Minneapolis, Minnesota, United States of America
Posted 2026-10-06
Job Description What is the opportunity? The primary purpose for this position is to provide analysis, processing, and customer service support for our incoming Manual Transfers team. Incumbent will review, verify, and record data into technology systems supporting department processes. Incumbent will address escalated questions independently seeking assistance from Team Lead or Manager as appropriate following established department procedures. Position contains risk which are managed through operational reviews, system checks, and adherence to procedures. What will you do? Review and process incoming manual transfers Liaise and provide customer service support for individuals requiring research, problem resolution, or securing information from other Operation’s departments, RBC Business Units, external customers or industry participants. Understand department procedures and required accountabilities in the area or department in which the incumbent works. Perform other duties and responsibilities as assigned Reduce risk by suggesting process changes or modifications as appropriate. Address escalated questions independently, seeking assistance from Team Lead or Manager as appropria