Associate Director, Process Optimisation
RBC — PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE:PUTRAJAYA
Posted 2026-08-28
Job Description SUPPORTS WM GLOBAL OPERATIONS TRANSFORMATION OBJECTIVES Business and process analysis, risk and issue management and activity tracking Ensure best practice is deployed through active engagement with all areas of Operations and their stakeholders Adopt a flexible approach to working to ensure appropriate skills, capabilities, and expertise are deployed to support different initiatives Employ a prudent balance of good governance, business controls and process, through agile and dynamic delivery Lead initiatives to streamline workflows, mitigate operational risks, create capacity and enhance cost savings IMPLEMENTS IDEAS Design and develop automated workflows using AI to replace/supplement manual processes (e.g. data extraction, reconciliation). Collaborate with Operations teams to identify automation opportunities and contribute to project prioritization. Document automation solutions, including process flows and user guides. Participate in training and mentoring team members on automation tools and AI. Contribute to ad hoc projects addressing emerging automation needs LOOKS TOWARDS CONTINUOUS IMPROVEMENT Identify ideas to capitalise on opportunities for efficiency, a