Associate Director - Lead Production Services Support, Fixed Income
RBC — TORONTO, Ontario, Canada
Posted 2026-10-16
Job Description What is the opportunity? RBC Capital Markets is a leading global investment banking company dedicated to providing services in banking, finance, and capital markets to corporations, institutional investors, asset managers, and governments globally. We are seeking an experienced highly motivated Lead Production Services Support Analyst for our Capital Markets, QTS, and Fixed Income Production Application Support team. You will be hands-on, providing production application support services to the Fixed Income Trading Business, leveraging ITIL service management principles of Event, Incident, Problem and Change management and serve as primary escalation point for any issues impacting the production environment. You will bring strong capital markets experience using Murex, Marketwire and serve as the face for CM Business, Development, and Infrastructure teams. What will you do? Lead global production support team providing primary support to Murex platform and few other applications. Supporting Fixed Income Rates and Credits business which includes FO, Trade Support, Middle office and Back office and settlements users ensuring the highest levels of service Operate as a