Associate Director, Experience Analytics
Manulife — Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur
Posted 2026-09-04
Description The Experience Analytics Shared Service Center (XPSSC) plays a pivotal role supporting business units in their monitoring and experience study capabilities, as well as ensuring the Asia segment is future ready to adopt new technology, support sustainable quality growth in Asia, and our strategic priority of using AI to reimagine how we work and create value. The incumbent will lead the modernization initiatives with respect to those two assumptions across all Asia segment. This includes initially supporting ADM (Actuarial Data Modernization), PBI monitoring dashboards build and subsequently conducting end to end study analysis for studies, monitoring and forecasting. Position Responsibilities: Lead end‑to‑end mortality and morbidity (excl. health) experience studies across Asia, including scoping, data validation, analysis, recommendations, documentation, and audit readiness. Drive modernization of mortality/morbidity analytics, supporting ADM data modernization and shaping future study workflows, controls, and templates. Oversee quarterly and monthly monitoring, using PBI dashboards to explain trends, exceptions, and G/L impacts to senior stakeholders. Translate analyt