Assistant, Mortgage Specialist
RBC — LÉVIS, Quebec, Canada
Posted 2026-09-02
Job Description What is the opportunity ? Supports top producing Mortgage Specialist in meeting sales objectives and related activities by providing value added administrative service and support. Provides primarily responsive client contact management. Develops relationships with service partners to ensure operational guidelines are adhered to and transactions are processed efficiently. What will you do? Consistently provide superior responsive service to client fax / e-mail / telephone requests Consistently provide superior responsive execution and delivery of client transactions/requests Familiar with key referral sources and has a strong knowledge of mortgage process which facilitates solutions and problem resolutions Demonstrates personal commitment to ensure skills and knowledge are up-to-date and meet position requirements Takes the initiative to keep informed of current events, market news and internal information on RBCnet and applicable internal sites Manages Mortgage Specialist’s e-mail/mail, proactively responding to correspondence/requests and prioritizes for Mortgage Specialist to read Ensures Mortgage Specialist’s diary is effectively time managed to create capacity