(Assistant) Manager - Quality Management & Technology
PwC Canada — Zürich
Posted 2026-07-28
Line of Service Assurance Industry/Sector Not Applicable Specialism Assurance Management Level Senior Associate Job Description & Summary Your team The Assurance Risk & Quality function helps safeguard quality across our Assurance practice by strengthening governance, risk management and quality management processes. Working closely with business process owners, leadership and global stakeholders, the team drives the evolution of our System of Quality Management, supports regulatory readiness, and enables continuous improvement through technology, data-driven monitoring and innovative solutions. By translating quality requirements into practical actions, we contribute to building trust and maintaining high-quality services across the firm. Your impact Become a key Superuser and subject matter expert for the System of Quality Management tool, ServiceNow IRM, developing deep expertise in its functionalities, workflows, dashboards and reporting capabilities. Support stakeholders in effectively using the platform by providing practical guidance, resolving day-to-day questions and contributing to troubleshooting activities. Assist in translating quality management requirements into syst