Assistant Manager, Operations (MFA)
Manulife — Singapore
Posted 2026-09-02
The Opportunity We are seeking a self-motivated and experienced individuals to join our team to ensure our day-to-day operations running smoothly and efficiently Position Responsibilities: Manage new business, operational queries, adviser support and post-sales servicing matters to ensure timely and accurate resolution. Oversee transaction processing, submissions, fund switches, reconciliations and follow-up on outstanding items. Maintain SOPs, workflow documentation, trackers and operational records to support audit readiness and business continuity. Coordinate office management and administrative activities, including facilities, site coordination, events support and business continuity arrangements. Coordinate with internal stakeholders, offshore/vendor teams, providers and advisers to resolve operational matters and monitor service delivery. Support regulatory, compliance and audit activities, including evidence collation, process checks, follow-up actions and implementation of agreed controls. Support process reviews, digitalisation initiatives and continuous improvement activities to streamline existing processes and strengthen controls. Undertake any other duties or projects