Assistant Manager / Manager, Customer Engagement & Partnership
Manulife — Hong Kong
Posted 2026-07-29
Position Summary This role supports the successful delivery of customer engagement and partnership programme by coordinating end-to-end execution, translating business requirements into platform design and operational processes, and ensuring high-quality implementation across customer journeys, campaigns, and partnership initiatives. The incumbent will work closely with internal functions and external partners to support programme delivery, campaign fulfilment, customer communications, and business analysis activities. The role requires strong attention to detail, problem-solving ability, and resilience in managing complex business rules, multiple stakeholders, and competing priorities while ensuring a seamless customer experience. Position Responsibilities: Programme Delivery & Execution Support the planning, coordination, and execution of customer engagement and partnership initiatives, campaigns, rewards, and promotional initiatives. Drive project activities, monitor milestones, and proactively manage dependencies, risks, and issues. Coordinate cross-functional teams to ensure timely and effective delivery of programmes and campaigns. Support programme governance, status report