Assistant Manager, Business Analysis
Manulife — Dist.7, Ho Chi Minh
Posted 2026-08-18
This role offers the opportunity to help shape the future of customer servicing in the agency channel. As a Business Analyst, you will lead initiatives that enhance how agents connect with, support, and create value for their customers through improved processes, technology, and customer engagement programs. Your work will directly contribute to our mission of building stronger customer relationships and delivering a consistent service experience that helps customers stay protected and supported throughout their journey. In return, you will gain hands-on experience leading strategic transformation initiatives, working with senior stakeholders, and developing expertise in customer management, digital innovation, and agency business operations. Position Responsibilities: • Provide support to agency customer servicing areas, investigating operational related problems/inquiries, and recommending and implementing solutions • Develop business requirement documents and specifications • Work as directed by management team to research and document business issues involving workflow procedures and processes • Analyze data and work with management to develop creative solutions. • Coordinate r