Application Tech Support Practitioner
Accenture — Chennai
Posted 2026-10-29
Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Genesys Cloud CX Good to have skills : Genesys Contact Center QM Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As an Application Tech Support Practitioner, a typical day involves serving as the primary liaison between clients and the application systems. This role focuses on maintaining seamless operations by attentively addressing client concerns and ensuring system reliability. The practitioner dedicates time to understanding client issues thoroughly and collaborates with various teams to design effective solutions. Communication plays a vital role throughout the day, as the practitioner conveys technical information clearly and supports continuous system performance improvements. The role demands a proactive approach to problem ide