Application Support Engineer
Accenture — Bengaluru
Posted 2026-10-29
Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Microsoft 365 Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Role & Responsibility. Provide remote technical support for Windows desktops, laptops, peripherals and standard enterprise applications. Diagnose and resolve hardware, operating system, software, printing, connectivity, authentication and performance issues. Own incidents and service requests through resolution, keeping users informed and meeting agreed service levels. Escalate complex or high-impact issues to the appropriate resolver group with complete diagnostic information. Strong analytical, diagnostic and problem-solving ability. Provide 3rd level support for desktop support analysts. Clear written and verbal communication with technical and non-technical users. Customer-focused approach with ownership, empathy and professional follow-through. Ability to prioritize competing incidents and requests in a service-