Analyst, Customer Experience
BMO — Toronto, ON, CAN
Posted 2026-10-21
Application Deadline: 10/27/2026 Address: 250 Yonge Street Job Family Group: Data Analytics & Reporting ROLE The Analyst, Customer Loyalty will maintain, develop, and implement customer experience/loyalty programs for the organization across multiple lines of business and delivery channels. Working with both the Customer Loyalty and cross functional teams, the incumbent will apply technical, business, and analytical knowledge together with a deep understanding of customer loyalty to assess and help improve customer loyalty programs across the organization. The role also requires that a strategic plan be maintained for setting priorities and effectively executing program deliverables. SPECIFIC ACCOUNTABILITIES Program Development and Management: · Build and enhance procedures and processes aimed at optimizing customer contact execution for loyalty programs across the organization - ensure all work is fully tested and vetted prior to implementation. · Create business and technical requirements and supporting documentation to facilitate loyalty program builds and knowledge retention. · Write, test, and manage the successful implementation of computer coding changes applied when fixing