Ads Operation Team Lead, Senior Analyst
Accenture — Kuala Lumpur Vertical Corp Tower B
Posted 2026-09-02
Overview The Ads Operations Team Lead is responsible for leading a team of Ads Operations Specialists supporting global advertising campaign workflows across multiple client verticals. The role is accountable for operational delivery, SLA performance, quality governance, workforce planning, stakeholder engagement, employee development, and continuous improvement. The Team Lead serves as the primary point of contact for operational escalations and provides day-to-day leadership, coaching, and delivery oversight in a fast-paced, shift-based global environment. Roles and Responsibilities: Operational Delivery Management Lead daily operations and ensure successful execution of advertising campaign workflows across assigned books of business. Monitor queue health, workload distribution, backlog movement, and operational risks to ensure SLA adherence. Drive productivity, utilization, and operational efficiency across the team. Ensure seamless handoffs between regions, shifts, and support locations. Coordinate workload balancing during peak periods, business fluctuations, public holidays, and staffing gaps. Support business continuity planning and execution to maintain operational stabili