#ACN I&P - GN - SONG - Service - Operating Model & Process Design – Associate Director
Accenture — Bengaluru BDC7C
Posted 2026-10-22
Job Description Job Title Process & Customer Experience + Manager + I&P Management Level 07 - Manager Location Bangalore / Gurgaon / Mumbai / Pune / Hyderabad / Chennai Must have skills Process Excellence; Process Re-engineering; Customer Service Transformation; Lean Six Sigma Good to have skills Customer Experience Design; AI-enabled Process Design; Process Mining; CCaaS; CRM; Operating Model Design Job Summary As a Process and Customer Experience Manager, you will lead end-to-end process and service transformation programs, from assessing market, customer, and technology shifts through defining future-state process and service strategies and enabling adoption. You will combine process re-engineering and Lean Six Sigma with customer experience design to diagnose service friction and design practical processes, operating models, technology enablement, and AI integration. Roles & Responsibilities Embed AI into future-state client design and team ways of working using appropriate AI tools and agents. Lead future-state process specification, AI integration design, operating model changes, and adoption planning. Lead large-scale process re-engineering and service transformation program