Account Servicing Analyst
BMO — Cedar Rapids, IA, USA
Posted 2026-10-14
Application Deadline: 10/27/2026 Address: 3925 Fountains Blvd NE Job Family Group: Customer Shared Services Provides day-to-day support of critical lending operations processes, including loan administration and account servicing activities. Supports the execution of transactions, service requests, operational activities, and stakeholder inquiries within established service level agreements. Collaborates with internal and external stakeholders to promote efficient and effective workflows, build positive working relationships, and achieve business results while delivering a positive customer and employee experience. Responsibilities Provides advice and guidance to assigned business groups on operational processes and servicing activities. Supports the execution of strategic initiatives and projects in collaboration with internal and external stakeholders. Communicates with internal business partners and external customers to respond to standard and non-standard inquiries. Performs operational audits and reviews to identify trends, exceptions, process gaps, and opportunities for improvement. Reviews operational data and account information to identify trends, resolve issues, and supp